We help Aussie businesses build the best CX team they've ever had.
Through ethical talent matching, coaching, and training. For agents through to team leaders, across sales, ops, QA and L&D.
Through ethical talent matching, coaching, and training. For agents through to team leaders, across sales, ops, QA and L&D.
Supporty is for Aussie businesses that care about their customers, and their people. If any of this sounds like you, you're in the right place.
CX teams we've been in
Every business is different. Sometimes the right answer is our own operators. Sometimes it's a proper BPO. Sometimes it's a local hire. We know when each one fits, and we won't push you into the wrong shape just because it suits us.
We find and place our own vetted CX operators, mostly based in the Philippines, matched directly to your business. Fair pay, real training, coached by us in-flight.
When in-house isn't the right fit, we broker you to a vetted, ethical BPO partner. Not the shady kind. The ones who look after their people and stand behind the work.
A straightforward recruitment and placement fee for Australian-based CX hires. Agents through to heads of. We source, screen, and shortlist against what your operation actually needs.
Real anonymised work from brands we've placed, coached, and trained inside. Names redacted. Outcomes real.
A $20M ecom brand needed a Head of CX yesterday. We placed a remote operator from our bench, onboarded her into their tools and team, and coached her weekly for the first six months. She's still in the seat, running a team of twelve.
A scale-up was losing agents in month three. Onboarding was a Notion doc and a shadow shift, and new hires were drowning by week two. We built a proper training program: modular, role-specific, with real ticket work from day one and coached QA in the first month.
She'd been promoted from senior agent to Head of. Managing peers, reporting to a board, hiring for the first time. Six months of fortnightly coaching turned into eighteen. She's now running a team of forty and hiring her own successor for a lead role.
Founder, Supporty
Twenty years in customer experience, from agent through to Head of. Founding Head of CX at MILKRUN, Member Experience lead at Car Next Door before Uber's acquisition, and global CX at EHPlabs through the US expansion. Supporty is the practice I built to do that work for more than one brand at a time.
"I got tired of watching great Aussie businesses settle for mediocre CX teams. So I built the place I wish had existed twenty years ago. That's Supporty."
- Sarah
We coach and train the CX teams we place, and existing teams too. So they perform from day one, and keep getting better after that.
Every operator we source is coached in-flight for the first six months. Weekly sessions, real prep, a QA scorecard, and a direct line to us when the team hits something they haven't seen before. Our people don't just get hired. They get supported.
If you already have a team but they're undertrained or inconsistent, we build a program that fits the shape of your business. Onboarding, ongoing training, QA calibration, and coaching for whoever's leading the team.
One-to-one coaching for first-time CX managers and heads of. Fortnightly, six-month engagements. Real work between calls. Because the hardest part of the job is never in the ticket queue.
Thirty minutes. No pitch deck. No "discovery framework." Tell us where you're stuck - hiring, coaching, training, or all three - and we'll tell you honestly if we can help.
If we're a fit, we'll say so. If we're not, we'll point you at who is.
Find your team →